Privacy Policy

OZ Design may collect the following personal data. Examples of the types of personal data we may collect includes:

• Full name  
• Birthday
• Contact details including delivery address, phone and email address
• Demographic information such as postcode, preferences and interests  
• Other information relevant to customer surveys and/or offers 

Your shopping or browsing behaviours and any other personally identifiable information that you have provided us in any form you may have submitted to us. Personal data may also include network and device data such as IP address and device or advertising identifiers we obtain using cookies or other tracking technologies. We may also collect information about you from third-party sources and platforms to supplement the information we collect directly from you.

Submitting your personal data to us when browsing our website, registering an account on our website or instore, using our related services such as subscribing to our newsletter, you accept our cookies and tracking technologies on your device, interacting with our customer service team, you interact with us on our social media platforms such as liking, commenting on our posts, private messaging us, if you purchase a gift card for redemption, participating in our promotions and giveaways, initiatives or any requests for additional data such as customer surveys you agree and consent to the terms of this privacy policy.

We require this information to understand your needs and provide you with a better service, particularly for the following reasons:  

• Order processing, including billing and delivery information.  
• Internal record keeping.  
• We may use the information to improve our products and services.  
• We may send promotional emails and SMS about new products, special offers or other information which we think you may find interesting. 
• From time to time, we may also use your information to contact you for market research purposes. We may contact you via email, phone, fax or mail. We may use the information to customise the website according to your interests.   
• Provide, maintain, protect and improve our technology, products and services, and monitor their effectiveness; 
• Register and maintain your user account and to verify your identity or age; 
• Process your order for our products or services, process or collect your payment for the order; 
• Deliver or perform the products or services you purchased, including couriers calling or messaging you to obtain your delivery instructions; 
• Facilitate you transacting via alternative payment methods (such as Paypal or Afterpay);  
• Provide you with supporting services and functions related to your user account, such as saved items in cart, wish-list, brand or product and browser notifications, or quotes obtained in store or online; 
• Communicate with you in relation to your queries, requests and feedback, material changes to our Website via the applicable or appropriate medium including email, SMS, or communicating with you at the telephone number you provide; 
• Personalise and improve your customer experience when you visit the Website, for example by prioritising products and services appearing in your search results or feed, or in communications we send you; 
• Monitor and enforce compliance with our Terms and Conditions, including dispute resolution; 
• To carry out administration, marketing, planning, account security, fraud detection and loss prevention activities, procurement, product and service development, quality control and research to improve the way we provide products and services to you; 
• Comply with internal risk controls, the terms of our access to payment processing, financial or banking services such as credit card disputes, fraud, billing errors, or any applicable law, regulation or regulator’s directive; and 
• Ensure our Website function properly and to improve their performance, by carrying out activities such as debugging, statistical analyses for optimising our Website.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.   

We use traffic log cookies to identify which pages are being used and their engagement. This helps us analyse data about web page traffic, performance and user preferences. We use this data to improve our website in order to tailor it to customer needs.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

You may choose to restrict the collection or use of your personal information in the following ways:  

• Login to your online account to update your marketing preferences
• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us via customercare@ozdesign.com.au

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.   

You may request details of personal information which we hold about you under the Privacy Act 1988 (Cth). A small fee may be payable. If you would like a copy of the information held on you please write to customercare@ozdesign.com.au

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

We reserve the right to make changes to this Privacy Policy at any time by publishing an updated version of this Privacy Policy on our website. Your continued use of our website or your provision of any further personal information will indicate your acknowledgement and agreement to the modified terms of this Privacy Policy. We encourage you to regularly review this Privacy Policy to make sure you are aware of any changes and how your personal information may be used.

At OZ Design we're all about improving and tailoring your online shopping experience. To do this, we’ve teamed up with Microsoft Clarity and Microsoft Advertising. They help us get a sneak peek into how you navigate and interact with our site. Think of it like understanding your favourite spots and preferences in our online store – through things like heatmaps, replays of site visits, and some techy behavioral metrics.

Why do we do this? A couple of reasons:

• Making Shopping Better: We get to see which of our designs and products are catching your eye. This helps us make the online shopping experience smoother and more in line with what you love.

• Safety First: We’re always on the lookout for anything fishy. So, some of this info helps us ensure that your online safety isn’t compromised.

• Sharing the Love: Occasionally, based on what you’re checking out on our site, we might show you some ads we think you’d appreciate.

 If you're a curious and want more nitty-gritty details about how Microsoft handles your data, you can pop over to the Microsoft Privacy Statement.